I've sat in the room where promotions are decided.

For eleven years I've worked in post-sales, from account management intern to Chief Customer Officer. I've built teams, and I've decided who moved up. Now I coach CSMs, support and onboarding professionals who are very good at their jobs and still not seen by the people who decide.

Head of CS at 26 · CCO at 30 · Host of Customer Success Therapy

Most people I work with were taught that if they save the renewal and fix the onboarding, someone will notice. Someone rarely does. Promotions go to the people who explain their work in the language leadership uses: revenue, risk, decisions. That language can be learned. It's most of what we work on.

Main programme

Three months, three sessions, one goal: be seen by leadership and build the case for your next role. We start with where you are and what's in the way. Between sessions you use it in your real meetings, and we adjust. You end the quarter with a track record leadership has actually seen, and a written case for the next title.

Start here

One hour on one situation: a meeting you're dreading, a renewal at risk, a conversation about money. You send me the situation first. I come prepared with what I'd do, and you leave with a plan and the words to use.

You're good at the job and tired of it going unnoticed.

You're ready to say your numbers out loud.

You want someone who tells you the truth, not what you want to hear.

You want a framework to copy.

You want someone to agree with you.

You're not ready to change how you show up.

I started as an account management intern. I was Head of Customer Success at 26 and Chief Customer Officer at 30. Along the way I built a post-sales team from 3 people to 35, grew net revenue retention from 107% to 124%, and promoted people into Head roles. I coach because nobody did this for me. I also host Customer Success Therapy, a podcast where post-sales leaders talk about what doesn't make it onto LinkedIn.